Privacy Policy

This privacy policy describes how our online platform collects, uses, and protects your personal information when you use this service to purchase handmade soap. By using this service, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

We collect different types of information for various purposes to provide and improve our service to you.

Personal Data:

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Name
Shipping Address
Email Address
Phone Number
Payment information (processed securely by third-party payment processors; we do not store sensitive payment card details on our servers)

Usage Data:

We may also collect information on how the service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Use of Data

We use the collected data for various purposes:

To provide and maintain our service
To process and fulfill orders
To manage your account
To notify you about changes to our service
To allow you to participate in interactive features of our service when you choose to do so
To provide customer support
To monitor the usage of our service
To detect, prevent and address technical issues
To send you marketing and promotional materials (if you have opted-in)

Legal Basis for Processing (for users in the European Union)

We process personal data based on the following legal grounds:

Consent: When you give us clear consent to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you (e.g., processing your order).
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Sharing Data

We may share your personal information in the following situations:

With Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services or assist us in analyzing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: We may disclose your personal data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of our service, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.

International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside India and choose to provide information to us, please note that we transfer the data, including personal data, to India and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. When transferring data out of the European Union, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights regarding your personal information:

The right to access, update or to delete the information we have on you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of your personal data in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below. Please note that we may ask you to verify your identity before responding to such requests. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data.

Cookies

Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. Changes to this privacy policy are effective when they are posted on this page.

Contact Us

If you have any questions about this privacy policy, please contact us at:

Centre City, New Delhi